Refund policy

Due to the majority of the products we offer being custom and personalised, we DO NOT accept returns, exchanges or refunds for change of mind.  We will be happy to assist with any and all questions you may have prior to ordering should you be unsure on colours, finishes, etc.

Please ensure all spelling, dates and colour choices are correct as all orders are FINAL.  We do not take responsibility for any errors made by customers.  We do not accept any changes once your order has been placed.  Thank you for understanding.

If an item is faulty, please email returns@bettizevents.com.au within 3 days of receiving your order to arrange a replacement or refund. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your faulty return.  If approved, you’ll be automatically refunded on your original payment method or a replacement will be supplied. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot accept returns on gift cards.

You can always contact us for any questions at returns@bettizevents.com.au.