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faqs

HOW LONG WILL MY ORDER TAKE?

As the majority of purchases are made to order, please allow at least 2-3 weeks for yours to me made.  If materials are in stock, it is likely your order will be made and shipped within 2-3 business days.  However, if stock needs to be ordered, your order could be dispatched in up to 3 weeks.  Shipping times are additional to these 3 weeks.  Please view the Australia Post website for their expected shipping times.

Feel free to contact us to check stock levels prior to ordering. 

For urgent orders, we strongly recommend contacting us prior to ordering as we do not guarantee these dispatch and shipping times.

For Seating Charts and Wedding Favours, we require guest lists and seating plans a minimum of 4 weeks prior to your event date to ensure we can make and ship it to you in time.

 

WHERE ARE YOU BASED?

We are based in Western Sydney, NSW Australia.

  

DO YOU DO CUSTOM ORDERS?

Yep! Get in touch at hello@bettizevents.com.au to start your custom creation today!

 

DO YOU DELIVER YOUR HIRE RANGE?

Yes, we do local delivery only (charges apply).  Or pick up is available from Wilberforce, NSW for selected props.  Set up fees are not included.  Please contact us should you wish to arrange a pick up time.

 

DO YOU CHARGE A BOND FOR YOUR HIRE RANGE?

Yes we do.  A $50 bond is required for all hire bookings.

 

WHAT ARE YOUR TERMS & CONDITIONS?

For our terms and conditions for purchases and hire please click here.

 

IF YOUR QUESTION HAS NOT BEEN ANSWERED, PLEASE CLICK HERE TO CONTACT US.